Senior Customer Experience Specialist

3 days ago

Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Unlock the Art of Customer Delight

As a customer experience expert, you'll play a pivotal role in crafting exceptional experiences that leave our customers beaming with satisfaction. Your daily endeavors will involve engaging with customers, resolving their queries, and offering bespoke solutions tailored to meet their unique needs.

About the Team

Our dynamic team is comprised of professionals who thrive on empathy, precision, and care. We're the heartbeat of our organization, ensuring every customer feels valued and appreciated.

Key Responsibilities

  • Deliver top-notch support by providing high-quality responses to every customer query, adhering to established SOPs to maintain seamless interactions.
  • Be a passionate advocate for our customers, tuning into their needs and guiding them through utilizing specific features that make a tangible difference.
  • Embark on problem-solving journeys by analyzing and reporting product issues, exploring diverse scenarios or putting themselves in the customer's shoes.
  • Maintain our knowledge base by regularly updating internal systems with insights from technical issues and valuable customer conversations.
  • Cultivate collaboration and innovation by sharing feature requests and clever workarounds with the team, driving our product evolution.
  • Stay ahead of the curve by informing customers about the latest features and functionalities as soon as they're available.
  • Ensure resolution by following up with customers to confirm everything is running smoothly on their end.
  • Amply the customer voice by collecting feedback directly from customers and sharing these insights with our Product, Sales, and Marketing teams to drive innovation and improvement.

Requirements

  • Bring your experience: have at least 2 years in a customer-facing role?
  • Versatile support: ready to tackle it all? You'll handle calls, chats, and emails, so flexibility is key.
  • Customer-centric approach: we're all about our customers - you should be too.
  • Tech-savvy: familiar with help desk software and remote support tools? Even better if you know your way around CRM systems.
  • Communication pro: strong communication and problem-solving skills are a must. We need someone who's fluent in both English and Hindi.
  • Juggle like a pro: you'll need to multitask in our fast-paced environment, adapting quickly to whatever comes your way.

  • Customer Experience Specialist

    3 days ago

    Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 18,000 - ₹ 25,000

    Customer Experience Specialist Role OverviewAs a Customer Experience Specialist, you will play a pivotal role in ensuring customer satisfaction and loyalty. You will be responsible for delivering exceptional customer experiences through timely and professional interactions.Key Responsibilities:Respond to customer inquiries and resolve issues...

  • Customer Experience Specialist

    1 week ago

    Nagpur, Maharashtra, India beBeeCustomerExperience Full time ₹ 30,000

    Customer Experience SpecialistWe are seeking an exceptional Customer Experience Specialist to join our team. In this role, you will be responsible for delivering top-notch customer service through chat support.The ideal candidate will have a strong passion for providing excellent customer experiences and possess excellent written communication skills.This is...

  • Customer Experience Specialist

    1 week ago

    Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 35,00,000 - ₹ 45,00,000

    Customer Experience Specialist Job DescriptionEcomous is a direct-to-consumer brands accelerator with an exciting portfolio of D2C brands across various niches.The Customer Experience Specialist will be responsible for delivering exceptional customer journeys from initial contact to resolution via calls, emails, and chat channels.Excellent interpersonal...

  • Customer Experience Specialist

    1 day ago

    Nagpur, Maharashtra, India beBeeCustomerExperience Full time ₹ 4,50,000 - ₹ 8,00,000

    We are seeking a highly skilled and motivated Customer Experience Specialist to join our team.As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through proactive communication, issue resolution, and product information provision.You will work closely with cross-functional teams to ensure...

  • Customer Experience Specialist

    1 day ago

    Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    Delivering Exceptional Customer ExperiencesWe are seeking a highly skilled and motivated individual to join our customer service team as a Service Delivery Specialist.As a key member of our team, you will be responsible for providing prompt, accurate, and effective assistance to clients across various channels.Key Responsibilities:Respond to customer...

  • Senior Customer Experience Lead

    5 days ago

    Nagpur, Maharashtra, India beBeeCustomerService Full time US$ 5,00,000 - US$ 10,00,000

    Job TitleWe are seeking a highly motivated and experienced Customer Experience Specialist to provide exceptional customer experiences through proactive and prompt responses to customer inquiries, resolving customer complaints and issues efficiently, and building strong relationships with customers.The ideal candidate will have 1-3 years of experience in...

  • Customer Experience Advocate

    2 days ago

    Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support SpecialistThe Technical Support Specialist is responsible for delivering exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.ResponsibilitiesRespond to customer inquiries and provide technical assistance.Diagnose and troubleshoot hardware and software issues.Document and track...

  • Customer Experience Specialist

    3 days ago

    Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,10,000

    Job OverviewThis is a full-time on-site opportunity for a Customer Service Representative. The representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide product and service information to customersTroubleshoot problems and...

  • Customer Experience Specialist

    3 days ago

    Nagpur, Maharashtra, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

    About UsA WhatsApp-based marketing and engagement platform empowers businesses to grow their revenues via WhatsApp.The OpportunityOur team is passionate about delivering exceptional customer experiences.You'll gain hands-on experience in building and optimizing support systems and processes.Closely collaborate with leaders, sharing insights and receiving...

  • Customer Experience Specialist

    1 week ago

    Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 80,00,000

    Job OverviewOur team is seeking a highly motivated and skilled professional to join us as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service via international chat and voice processes.Key Responsibilities:Deliver outstanding customer experiences through proactive communication and...