Customer Experience Specialist

2 weeks ago

Bhavnagar, Gujarat, India beBeeService Full time ₹ 25,00,000 - ₹ 40,00,000

Job Role: Service Ambassador

Location: A Leading Hospitality Establishment

Reports To: Food and Beverage Director

Job Overview:

The Service Ambassador is responsible for delivering exceptional food and beverage service to guests. This role focuses on floor service, order taking, guest engagement, and ensuring that all dining interactions reflect the establishment's standards of hospitality and excellence.

Key Responsibilities:
  • Welcomes guests, presents menus, and assists with food and beverage selections
  • Takes accurate orders and coordinates with the kitchen and bar teams to ensure timely service
  • Maintains a strong presence on the floor to anticipate guest needs and resolve issues promptly
  • Provides menu recommendations and answers questions about ingredients or preparation methods
  • Follows standard operating procedures for service delivery, billing, and table turnover
  • Supports the setup and service of private dining experiences and events
  • Monitors inventory levels of service equipment and coordinates with the stewarding team as needed
Requirements:
  • 0 - 2 years of experience in food and beverage service or hospitality operations
  • Good communication skills and a customer-centric mindset
  • Knowledge of basic F&B service etiquette and order-taking protocols
  • Presentable and well-groomed, with a calm and confident demeanor
  • Ability to work in a fast-paced environment while maintaining attention to detail
  • Familiarity with POS systems is an added advantage
  • Flexibility to work in shifts, weekends, and holidays as per operational needs

At our leading hospitality establishment, we are dedicated to delivering outstanding service and creating unforgettable experiences for our guests.

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