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Front Desk Operations Manager

2 weeks ago

Delhi, Delhi, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Hotel Front Desk Executive Job Opportunity

The ideal candidate will oversee daily operations and provide exceptional guest service, ensuring smooth hotel operations and efficient service delivery.

  • Operational Oversight: Supervise various hotel departments to guarantee seamless operations.
  • Guest Service: Deliver outstanding customer service, handle inquiries, requests, and complaints, resolving issues promptly and effectively.
  • Shift Management: Manage daily shift operations, including scheduling, assigning tasks, and ensuring adequate staffing levels.
  • Quality Control: Monitor cleanliness, maintenance, and overall appearance of the hotel to maintain high standards.
  • Crisis Management: Serve as a point of contact during emergencies, demonstrating strong leadership skills and coordinating responses for guest and staff safety.
  • Staff Supervision: Provide guidance, support, and training to department heads and staff members, fostering a positive work environment.
  • Reporting: Prepare shift reports on occupancy rates, guest feedback, incidents, and operational issues, communicating them to management.
  • Financial Accountability: Assist in monitoring expenses and controlling costs within assigned areas of responsibility.
  • Compliance: Ensure compliance with hotel policies, procedures, and regulations, including health, safety, and security protocols.

Requirements:

  • A bachelor's degree in hospitality management or a related field is preferred.
  • Minimum 3 years experience in front desk or management role within the hotel industry.
  • Strong leadership and interpersonal skills, ability to motivate and inspire a team.
  • Excellent problem-solving and decision-making abilities, proactive mindset.
  • Exceptional communication skills, verbal and written.
  • Detail-oriented with excellent organizational and time management skills.
  • Knowledge of hotel operations and industry best practices.