IT Support Expert

2 weeks ago


Bengaluru, Karnataka, India Databricks Full time

We are seeking an experienced IT Support Expert to enhance and optimize our business processes.

The ideal candidate will deliver exceptional customer service, troubleshoot technical issues, and take ownership of various small to medium-sized projects.

This dynamic role involves providing top-tier support through ticketing systems, email correspondence, and Slack communications.

The successful candidate will demonstrate proficiency in deep troubleshooting and analysis, setting a benchmark for delivering exceptional customer interactions.

Key Responsibilities:

  • Support our core platforms - user support, ticketing, procurement, and provisioning
  • Take ownership of customer issues escalations as a member of the IT support staff
  • Document all processes and update current documentation
  • Complete and document assigned project work
  • Work with other ITS team members to improve efficiency
  • Collaborate across IT and serve as an ambassador for the IT organization
  • Maintain the asset inventory system

Requirements:

  • 3+ years of experience in administering and maintaining ITSM systems and related tools
  • Extensive experience providing high-caliber support to all levels of staff
  • Experience supporting customer IT needs within a global team
  • In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications

Competitive Salary: $90,000 - $110,000 per year



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