Technical Telecom Network Specialist

6 days ago


Agra, Uttar Pradesh, India beBeeTelecom Full time ₹ 25,00,000 - ₹ 60,00,000

Job Overview

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  • Support and manage voice/telecom networks, troubleshoot VoIP services, and collaborate with global vendors and carriers for seamless operations.
  • Provide end-to-end support for telecom services from ticket creation to resolution.
  • Manage and troubleshoot hosted PBX, SIP trunking, PRI, toll-free services, long distance, and audio conferencing.
  • Diagnose VoIP call issues and monitor network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Investigate and resolve fraud-related cases and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.
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Key Responsibilities:

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  • Provide end-to-end support for telecom services—from ticket creation to resolution.
  • Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
  • Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.
  • Ensure SLA adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features (answering rules, music on hold, calling card services, etc.).
  • Work in a 24/7 rotational environment ensuring minimal service disruption.
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