
Technical Telecom Network Specialist
6 days ago
Job Overview
">- Support and manage voice/telecom networks, troubleshoot VoIP services, and collaborate with global vendors and carriers for seamless operations.
- Provide end-to-end support for telecom services from ticket creation to resolution.
- Manage and troubleshoot hosted PBX, SIP trunking, PRI, toll-free services, long distance, and audio conferencing.
- Diagnose VoIP call issues and monitor network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
- Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
- Investigate and resolve fraud-related cases and provide escalation support by analyzing SIP/SS7 traces, CDRs, switch logs.
Key Responsibilities:
">- Provide end-to-end support for telecom services—from ticket creation to resolution.
- Manage & troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
- Diagnose VoIP call issues (ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, Toll-Free).
- Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and Tx equipment.
- Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.
- Ensure SLA adherence and provide timely updates to customers and vendors.
- Troubleshoot VoIP features (answering rules, music on hold, calling card services, etc.).
- Work in a 24/7 rotational environment ensuring minimal service disruption.
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