Senior Product Technical Advisor

1 week ago


Bengaluru, Karnataka, India Sphera Full time

Sphera, a leading global provider of enterprise software and services, is seeking a skilled Senior Product Technical Advisor to join their team. This role plays a crucial part in keeping the SCN functioning, providing data insights, and ensuring seamless interactions with the SpheraCloud family of products.

Estimated Salary: $120,000 - $180,000 per annum

About Sphera

Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology, and innovation. With a strong commitment to exceptional performance and uncompromising integrity, Blackstone's businesses succeed through strong partnerships and a personalized approach.

Sphera and Blackstone are leaders in the Environmental, Social, and Governance (ESG) space. Guided by their core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration, they recruit talented individuals who thrive in a rapidly expanding team of over 1000 Spherions worldwide.

Job Responsibilities

The Senior Product Technical Advisor will be responsible for maintaining documentation on SCN functionality and code, working with C#, jQuery, JavaScript, SQL, CSS, and HTML code, and coordinating interaction between the Documentation Team and Product Management for enhanced functionality.

  • Represent Sphera and communicate with internal departments and customers via telephone and written correspondence while using internal CRM systems to document the SCN.
  • Work with Customer Care Managers to get data and ensure good data analytic skills, along with proficiency in coding.
  • Maintain Sphera-facing reporting portals such as the Power BI portal and work with IT for site compliance, including proper .net service packs or changes needed to comply with Security changes based on security audits.
Requirements

To perform this job successfully, an individual must possess:

  • 2+ years programming and debugging skills.
  • Bachelor's degree or equivalent in the Information Technology field.
  • Fluent in English.
  • Knowledge of C#, jQuery, JavaScript, HTML, and CSS.
  • Strong customer service, accurate problem-solving, communication skills, and the ability to work in a team environment.
  • Excellent time management, decision-making, presentation, human relations, and organizational skills.

This role offers an excellent opportunity for growth and development in a dynamic and innovative company. If you are passionate about delivering exceptional results and contributing to the success of Sphera, we encourage you to apply for this challenging and rewarding position.



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