Senior Business Leader
6 days ago
About Leap
At Leap, we are on a mission to revolutionise the way people interact with our industry. Our team is dedicated to delivering exceptional results and providing a world-class experience for our customers.
We are seeking an experienced Branch Manager to join our team and lead our operations in [location]. As a key member of our leadership team, you will be responsible for driving business growth, building high-performing teams, and implementing operational excellence.
Key Responsibilities:
- Lead a team of 25+ functional experts in counselling division and team leaders by demonstrating leadership skills through building teams, driving key process metrics, creating superlative work culture, bringing strong customer focus, and leading the company to exponential growth.
- Pipeline forecast Management, Report & Data Management
- Working cohesively with a team of equally talented and passionate colleagues to develop short and long-term strategies to create a sustainable customer base and business model
- Audit, overlook, and implement all operations initiatives for the organisation and efficiently manage teammates.
- Utilising a high level of work independence and autonomy of decisions to enable the team for 10X growth.
- Contribute in developing a strong & efficient counselling team & conduct Training sessions & help build a world-class team of counsellors
- Resolve escalations and ensure a smooth student journey and maintain high satisfaction ratings.
Ideal Candidate:
- 4+ years of experience in P&L management, sales, or operations and managing a team of more than 10 team members in study abroad B2C role.
- Exceptional at operational excellence - defining, monitoring, improving processes and metrics
- Competent at managing multiple stakeholders across the business, channel partners, counsellors, operations, etc.
- Build strong client and non-client support through 100% compliance of application processes.
- Good skills in handling CRM.
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