Geospatial Support Professional

2 days ago


Kozhikode, Kerala, India beBeeGeospatial Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Opportunity

Technical Support Specialist

Key Responsibilities Include:

  • Providing Solutions and Addressing Technical Issues.
  • Acting as a Subject Matter Expert in Handling Geospatial Data Management and Usage.
  • Identifying, Understanding, and Articulating Solutions to Customer Issues through Web GIS Knowledge.
  • Coordinating and Delivering Product Trainings to Customers Over Remote and Onsite Locations.
  • Installing, Configuring, and Managing Enterprise Geodatabases, Including Version Management and Replication.
  • Providing High-Quality Technical Support and Customer Service to End Users.
  • Managing the ArcGIS Enterprise Health and Performance, Scheduled Backup Monitoring, etc.

Required Skills and Qualifications:

  • Excellent Communication, Management, and Presentation Skills.
  • Establishing Trust and Relationship with Users and Acting as a GIS SME for the Customer.
  • Experience with Esri Software and Strong Problem-Solving and Analytics Skills in Addressing and Resolving Technical Issues.
  • Hands-On Experience in Working with Enterprise Geodatabases, Versioning, Replication, and Installation, Configuration Over Supported RDBMS.
  • Strong Problem-Solving and Analytics Skills in Addressing and Resolving Technical Issues.
  • Driving Adoption of New Technologies by Maintaining Up-to-Date Personal Knowledge of Esri Technology.

Desirable Experience:

  • Background in Software Support or Technical Customer Service with Direct End-User Contact.
  • Hands-On Experience in Working with Enterprise Geodatabases, Versioning, Replication, Installation, Configuration, and Performance Tuning.


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