Process Director

3 days ago

Gurgaon, Haryana, India beBeeLeader Full time ₹ 15,00,000 - ₹ 25,00,000
Job Opportunity

A leading organization in the field of artificial intelligence and large language models is seeking a highly skilled professional to fill a key role.

The ideal candidate will have expertise in managing processes and operational escalations, driving data-oriented analysis and technology adoption, and improving operational and business goals.

They will also possess excellent communication skills, enabling them to effectively manage stakeholder relationships and communicate complex information.

Key responsibilities of the position include:

  • Understanding core business values and translating them into everyday practices.
  • Managing process and operational escalations, driving appropriate data-oriented analysis, adoption of technology solutions, and process improvement projects to achieve operational and business goals.
  • Managing stakeholder communication across multiple lines of business on operational milestones, process changes, and escalations.
  • Communicating and taking the lead role in identifying gaps in process areas and working with all stakeholders to resolve the gaps.
  • Being a subject matter expert for the process and a referral point for peers and junior team members.
  • Driving business/operational metrics through quantitative decision-making and adopting different tools and resources.
  • Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes.
  • Performing deep dives in the process and coming up with process improvement solutions.
  • Collaborating effectively with other teams and subject matter experts (SMEs), Language Engineers (LaEs) to support launches of new processes and services.

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