Community Liaison

2 days ago

Dombivli, Maharashtra, India beBeeCommunity Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Community Manager

Job Overview

We are seeking a highly skilled and motivated Community Manager to join our team. As a key member of our community, you will play a crucial role in building and nurturing a vibrant, collaborative environment.

Main Responsibilities
  1. Serve as the primary point of contact for members, ensuring all their needs are met in a timely manner.
  2. Address member inquiries and resolve issues quickly to maintain high satisfaction levels.
  3. Build and nurture strong relationships with members by actively understanding their requirements and feedback.
  1. Conduct tours for potential clients, showcasing our facilities, amenities, and membership options.
  2. Lead the onboarding process for new members by providing orientation and helping them integrate smoothly into the community.
  1. Plan and organize networking events, workshops, and social gatherings to encourage collaboration.
  2. Facilitate meaningful connections and collaborations among members to strengthen the community.
  3. Foster an inclusive, positive, and supportive culture that celebrates diversity and engagement.
  1. Oversee day-to-day space operations, including reservations, vendor coordination, and resource allocation.
  2. Ensure that our space remains clean, fully functional, and well-maintained at all times.
  3. Manage membership contracts, invoicing, and record-keeping to ensure smooth operations.
  1. Collaborate with our marketing team to design and execute campaigns that attract new members.
  2. Actively promote events, programs, and community updates through various communication channels.
  3. Support strategies aimed at boosting awareness, driving engagement, and improving member retention.
  1. Track and analyze data related to occupancy, space utilization, and member satisfaction to measure performance.
  2. Prepare detailed reports and share insights with management to support decision-making and operational improvements.
  1. Proactively identify and address member concerns with empathy and professionalism.
  2. Mediate conflicts and resolve disputes in a constructive manner to maintain a respectful and harmonious environment.
Requirements
  • Strong communication and interpersonal skills to build relationships with diverse members and create a welcoming community.
  • Organizational skills to manage the operations and events of our space.
  • Knowledge of industry trends, community management best practices, and facility management.
  • Good communication and interpersonal skills, including spoken and written English.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proactive mindset with ownership and responsibility for assigned work.
Benefits
  • Mentorship and career growth opportunities.
  • Competitive compensation package.
  • Networking opportunities through industry events and meetups.
  • Generous leave policy (vacation, sick, and personal days).

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