Food Experience Specialist

1 day ago

Pune, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 6,00,000

About Us:

Urbanization has taken away the privilege of enjoying fresh and real food. Mass-produced packaged foods with manufacturing dates ranging from several weeks to months are found on our dining tables and in kitchen cabinets. We have forgotten the deliciousness of real food sourced directly from farms and consumed fresh.

Our journey starts from the farms of India and the rural women who tend to those lands that feed us all. These farmer women pick the choicest of raw ingredients, carefully put them together in their kitchens and prepare amazing food. While they are experts at picking and making great food, they need a helping hand in finding customers like you and me, telling you what great things are cooking in their kitchen and understanding what matters to you, what you would appreciate and in packing and sending it across to you.

We help these farmer women out and bring these delicacies to you. All our products are 100% natural, authentic, with ingredients sourced directly from farms, and have no preservatives or artificial substances. We reinvest a major portion of what we earn in empowering these women who work with us.

About the Role:

Job Overview:

We are looking for an exceptional customer experience professional who will be responsible for offering top-notch customer service and after-sales support. The candidate will ensure that a standardized level of service is maintained for all customers and continuous communication is maintained for regular customers.

Responsibilities:

The ideal candidate will be required to:

Key Responsibilities:

1. Interact with customers daily, meeting set targets.

2. Effectively resolve customer complaints, ensuring zero escalations.

3. Communicate ongoing offers, deals, product launches, loyalty programs to customers via digital media using available marketing content.

4. Answer customer enquiries across all platforms (digital/offline).

5. Coordinate with other departments to reply to customers within a time-bound manner.

6. Generate & maintain customer master from data from e-commerce channels, digital sales orders.

Role Requirements:

For this role, we are seeking someone with

Essential Skills and Qualifications:

1. Prior experience in a client-facing role.

2. Good command on English, Hindi & Marathi.

3. Working knowledge of MS-Office tools & basic computer skills.

4. Ability to take ownership of their work.

5. Curiosity to investigate and solve problems.

Working Conditions:

This is a full-time role which requires candidates to work from the office unless advised by the line manager.

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