Process Improvement Specialist

23 hours ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

We are seeking a highly skilled and motivated individual to join our team as a Process Improvement Specialist. As a Process Improvement Specialist, you will play a key role in identifying areas requiring operational adaptation and/or improvement. You will be responsible for demonstrating innovation and intuition in your work, actively utilizing the internet and online applications.

Key Responsibilities:
  • Respond to customer inquiries and concerns in a timely and professional manner
  • Provide support for data collection to enable recovery of accounts for end users
  • Maintain a deep understanding of client processes and policies
  • Reproduce customer issues and escalate product bugs as needed
  • Provide exceptional customer service to our customers
  • Demonstrate capacity for critical thinking and analysis
  • Showcase proven work ethic, with the ability to work well both independently and within a collaborative environment
Qualifications We Seek:

Minimum Qualifications:

  • Bachelor's degree in any field
  • Freshers are eligible
Preferred Qualifications:
  • Previous experience in a customer service role, preferably chat/email/voice
  • Effective probing skills and analytical/understanding abilities
  • Analytical skills with a customer-centric approach
  • Excellent proficiency in written English and a neutral accent
  • Ability to work on a flexible schedule, including weekend shifts
Benefits:

We offer a dynamic work environment that values respect and integrity, customer focus, and innovation. Our teams implement data, technology, and AI to create tomorrow, today. If you thrive in a fast-paced, tech-driven environment and want to be part of a team that shapes the future, this is your moment.

We are committed to creating a culture of inclusion and diversity, where everyone feels valued and respected. We believe that a diverse and inclusive workplace drives creativity, innovation, and success.

Please note that we do not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.

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