Senior Loan Operations Specialist

7 days ago

Guntur, Andhra Pradesh, India beBeeOperations Full time ₹ 1,12,77,760 - ₹ 2,23,55,520
Loan Operations Lead

The role of a Loan Operations Lead is to oversee the end-to-end loan processing for India branches and servicing activities. This includes ensuring operational efficiency, risk control, and adherence to regulatory and internal policy requirements.

  • Main Responsibilities:

    • Process Oversight: Perform duties of checker for assigned activities diligently, work as SME for process, nurture team members, understand process/policies of bank and adhere to needs, work closely with overseas branch to process/execute transactions as per accuracy/quality standards/SLAS of bank, learn system functions and adhere to controls, support overseas branches to resolve operational incidents/reporting (if any), provide suggestions to improve/streamline operational processes.
    • Customer Service: Deliver high-quality service to enhance function's reputation and meet customer's expectations, develop and maintain strong stakeholder management with key stakeholders within MUFG, support and resolve customer enquiries and provide excellent customer service, work in partnership with Compliance to understand relevant operational guidelines, MUFG's standard procedures, and local regulations and assess impact on daily operations workflow, work in partnership with wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner, support developmental projects relating to Department.
    • People Leadership: Lead, mentor, and develop high-performing loan operations team, ensuring effective workload distribution, performance management, and culture of accountability and continuous improvement, provide guidance and support to more junior members of team, provide SME support, nurture team, and DH for creating appropriate backup systems, take initiatives to guide and train new joiners and junior staff.
    • Other Responsibilities: Perform checking process on operational issues, escalated by less experienced members of team, perform reconciliation of any daily pending transactions, support Head of Department in determining level of support on new MUFG product offerings by carrying out reviews on resourcing issues, internal policies, workarounds, and system capabilities, support Head of Department in achieving department's KPIs, set by Branch Management, support in managing risk profile for department, support internal and external audits within department by preparing documentation as required, maintain good working knowledge of industry trends, products, relevant laws, and regulations, adhere to all company policies as well as guidelines, timely submission of Statutory and MIS reports, conduct necessary trainings to team, manage testing and new migrations.

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