ServiceNow Optimization Specialist

7 days ago

Vizag, Andhra Pradesh, India beBeeService Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Service Team Lead

Location: Remote, India | Full-time | Overlap: 4–5 hours PST (9:30 PM–2:30 AM IST)

Experience: 7+ years of relevant experience required.

We are hiring a ServiceNow professional to manage and optimize our ServiceNow platform across modules including ITSM, HRSD, FSM, ITOM, and ITAM. The role involves leading system administration, platform upgrades, automation, catalog design, workflow optimization, and stakeholder engagement across HR, IT, and Facilities.

Key Responsibilities:

  • Manage configurations, catalog items, flows, and SLAs.
  • Lead KT sessions, audits, and configuration governance.
  • Drive automation, performance tracking, and cross-functional workflows.
  • Ensure audit readiness and support compliance efforts.
  • Coordinate with vendors and internal teams for roadmap planning.

Requirements:

  • Expertise in Flow Designer, scripting, ACLs, and integration.
  • Strong experience with metrics, SLAs, upgrades, scoped apps, and data handling.

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