
System Administrator
2 weeks ago
IT Support Role
This IT Support and System Administrator position is open to individuals with a strong background in Microsoft technologies, Azure AD, Intune, and security. The ideal candidate will have excellent communication and client-handling skills.
The key responsibilities of this role include:
- Microsoft Ecosystem & Security
- Implement, operate, and maintain Entra ID (Azure Active Directory) and Intune.
- Configure and support Azure Single Sign-On integrations.
- Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols.
- Manage patch updates, compliance, preventative maintenance, and optimization.
- Migrations & Infrastructure
- Lead and execute Windows, email, and cloud migrations.
- Design, implement, and support enterprise infrastructure solutions.
- Manage upgrades, performance optimization, and capacity planning.
- Helpdesk & Global IT Support
- Provide L1–L3 support across systems, networks, and databases.
- Lead helpdesk operations, ensuring issues are resolved promptly with minimal disruption.
- Act as a trusted IT partner for teams and clients, delivering clear, professional, and timely communication.
- Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.
- IT Asset & Lifecycle Management
- Manage IT asset inventory, ensuring accurate records.
- Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team.
- Operations & Continuous Improvements
- Conduct system monitoring, reporting & auditing.
- Identify, assess, and implement service cost improvements while maintaining risk and performance standards.
- Integrate automation to streamline IT processes and enhance efficiency.
- Apply IT operations best practices, ensuring user satisfaction and reliability.
- Develop automation scripts (PowerShell, Graph API, Power Automate) for provisioning, reporting, and lifecycle management.
- Implement monitoring and alerting for proactive issue resolution.
- Create playbooks and documentation for Ops and Support teams.
- Design, Deploy & Manage Teams Environment
- Lead the architecture, configuration, and deployment of Microsoft Teams (including Teams Rooms, Teams Phone/Voice, and Teams Live Events).
- Integrate Teams with Microsoft 365 services (Exchange Online, SharePoint Online, OneDrive, Intune, etc.) and third-party apps.
- Configure and manage Teams policies, compliance, governance, and lifecycle management.
- Voice & Collaboration Engineering
- Implement and manage Teams Phone System, Direct Routing, and Calling Plans.
- Configure SBCs (Session Border Controllers) and ensure PSTN integration.
- Oversee Teams meeting rooms and devices (Poly, Crestron, Logitech, etc.).
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