Customer Service Team Member
7 days ago
We are seeking a dedicated and detail-oriented Customer Service Representative to perform key tasks on our e-commerce platform.
Key Responsibilities:- Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
- Manage and resolve issues related to lost packages, damaged products, and incorrect orders in an efficient manner.
- Process and manage customer orders, including handling returns, exchanges, and refunds with accuracy and timeliness.
- Act as the main point of contact for shipping vendors, working closely with them to track and resolve delivery issues.
- Identify and proactively resolve potential issues before they escalate, ensuring a smooth and hassle-free customer experience.
- Maintain clear, concise, and empathetic communication with customers at all times.
- Accurately document all customer interactions and resolutions.
- Bachelor's degree from a reputable institution.
- Proven experience 1-2 years working in e-commerce operations or a related field.
- Strong attention to detail and high level of accuracy in tasks performed.
- Excellent organizational and time-management skills, enabling seamless task execution.
- Ability to work independently and collaboratively as part of a team.
- Fluent written and spoken English language skills.
This role offers the opportunity to develop strong customer service skills, build relationships with customers, and contribute to a fast-paced and dynamic e-commerce environment.
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Team Lead
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Team Lead
7 days ago
Thāne, Maharashtra, India Reflective Customer Solutions Full timeTeam Leader – Inside Sales (Financial Assistance Industry)Location: Thane, Mumbai Shift: 7:30 PM – 4:30 AM IST (Fixed, Canada overlap)Employment: Full-time, Permanent Reflective Customer Solutions (RCS) partners with Licensed Insolvency Trustees across Canada, providing sales and back-office support for federally regulated debt relief programs.We help...
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