Operations Director

3 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
Job Overview

This Operations Director role is a key position within ADCI - Karnataka, responsible for handling escalation issues and responding to them. The ideal candidate will have experience with program management in a broad, global organization, working with cross-functional stakeholders, and juggling competing priorities.

About the Job

In this role, you will be responsible for setting standards and inspecting clear and concise root-cause analysis (RCA), write-ups, and supporting content to help the wider organization understand systemic issues, proposed paths forward, and resolving or preventative actions for seller issues. You will lead as a voice of sellers for internal teams to ensure the right bar for seller experience and root cause fixes are in place to avoid similar issues.

Main Responsibilities
  • Establish SOP's promoting adoption of appropriate solutions and sustainability of desired results in complex operational environments and large-scale launches.
  • Work with product managers and leaders to ensure strategies scale, making smart trade-offs, identifying gaps between teams, processes, and plans, and demonstrating good judgment in how and when to escalate.
  • Manage seller contacts and communications during site-level constraints, capping auto/manual replenishments.
  • Support during end-of-year season peak by coordinating with FBA Science to plan and execute automated replenishments using the backend ops tool.
  • Proactively reach out to sellers with low inventory levels (

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