Senior Customer Experience Director

3 days ago

Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 25,00,000
Customer Experience Manager

The role of the Customer Experience Manager will involve spearheading customer satisfaction and query resolution initiatives. This individual will be responsible for leading a team, developing people, and aligning goals to drive business growth.

  • Foster strong relationships with customers to understand their needs and preferences.
  • Respond to customer inquiries in a timely and satisfactory manner.
  • Collaborate with cross-functional teams to resolve queries effectively.
  • Monitor employee performance and provide market intelligence to senior management.
  • Drive revenue growth through upselling and cross-selling opportunities.
  • Oversee all CRM activities from onboarding to handover.
Main Responsibilities:
  • Maintain the highest standards of compliance and governance across all documentation and sales processes.
  • Utilize Customer Journey Mapping to optimize the customer service experience.
  • Prioritize working in the Real Estate sector.
Requirements:
  • Proficiency in CRM Systems.
  • Strong Time Management skills.
  • Leverage Leadership abilities to drive results.
  • Deliver exceptional Customer Service.
  • Effective Communication skills are essential.

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