Delivering Exceptional Customer Experience

2 days ago


Mumbai, Maharashtra, India beBeedelivery Full time ₹ 20,00,000 - ₹ 25,00,000
Service Delivery Manager Job

This role is for a skilled Service Delivery Manager who can oversee daily operations, manage workforce and stakeholders ensuring timely task delivery and customer satisfaction.

The ideal candidate will have strong problem-solving skills, excellent communication skills, and experience with DevOps technologies and tools like Datadog, Dynatrace, GitHub, Crowdstrike. They should also have service delivery management skills and a bachelor's degree in Business Administration, Information Technology, or related field.

Responsibilities:

  • Coordinate IT service management activities
  • Manage customer service interactions
  • Maintain high standards of customer satisfaction and service delivery
  • Oversee daily service delivery management operations
  • Manage engineering workforce and customer stakeholders
  • Ensure timely daily task delivery

Requirements:

  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to manage multiple projects concurrently
  • Experience with DevOps Technologies and tools like Datadog, Dynatrace, GitHub, Crowdstrike
  • Service Delivery Management, Service Delivery, IT Service Management skills
  • Bachelor's degree in Business Administration, Information Technology, or related field

Preferred Qualifications:

  • Experience in the tech or service industry


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