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Automotive Support Specialist
2 weeks ago
Key Responsibilities:
- Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
- Ensure customer satisfaction by addressing complaints and inquiries promptly.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain records of customer interactions, comments, and complaints.
We are seeking an individual with the following qualifications:
- Bachelor's degree in Engineering or related field.
- 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred).
- Automotive repair, parts, and component knowledge (required).
- Technical or engineering experience.
- Proficiency in English.
- Digital literacy.
Benefits of Working with Us:
We offer a dynamic work environment where you can grow professionally and develop your skills. As a remote team member, you will have the opportunity to work from anywhere and enjoy a flexible schedule.
What We're Looking For:
We value innovative thinking and collaboration. If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.
