
Operations Director
2 weeks ago
The ideal candidate will have a deep understanding of business operations and be able to lead a team in achieving operational excellence.
In this role, they will review and approve the sampling strategy, decide on the calibration process and variance target, and review and approve the quality standard document.
They will also assist the operations team in implementing customer compliant resolution processes, ensure that the quality process adheres to the quality standard, and conduct regular performance reviews with QA and DM teams.
Furthermore, they will participate in skip-level meetings, attend LA training and BPET training roadmap for self-development, complete GB certification and role roadmap, and drive high-impact six sigma and Lean projects.
This is a challenging role that requires a strong leader who can drive change and improvement within the organization.
Responsibilities:- Review and approve the sampling strategy that suits the business requirement.
- Decide on the Calibration Process and variance target.
- Review and approve the Quality Standard Document.
- Assist the Operations Team in implementing customer compliant resolution processes.
- Ensure that the Quality Process adheres to the Quality Standard.
- Regular Performance Review of QA AM DM.
- Conduct skip-level meetings with the advisors and QAs.
- Attend LA Training and BPET Training roadmap for self-development.
- Complete the GB certification and role roadmap.
- Drive high-impacting six sigma and Lean Projects.
- Mentor team members to improve performance and behavior.
- Understand VOC VOE and implement actions to improve the performance.
- Participate in WNS BPET initiatives.
- Regular interaction with clients and maintain good relationship.
- Deploy standard Quality Framework.
- Initiate and mentor vertical level initiative.
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