
Life Insurance Policy Servicing Role
1 day ago
This role involves providing post-issue service to clients, ensuring policy records are accurate and up-to-date. The successful candidate will have experience in the life insurance domain, with a focus on quality, attention to detail and accountability.
Main Responsibilities:- Process changes to policy details, including address updates, beneficiary information and banking data.
- Perform routine maintenance tasks such as correcting policy data, reversing transactions and reinstating policies.
- Maintain policy records in administration systems according to standard procedures.
- Collaborate with internal teams and external partners to resolve discrepancies and ensure high-quality service.
- Research and resolve complex issues related to policy servicing.
- Evaluate and improve service levels and turnaround times to meet SLA requirements.
- Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
- Stay up-to-date with policy administration systems, transaction codes and process workflows.
Requirements:
- Degree in any field, with a preference for Commerce graduates.
- At least one year of experience in the life insurance industry, with a focus on quality and accuracy.
- Experience working regular shifts in a professional or office environment.
- Familiarity with Windows PC applications and ability to learn new software tools.
- Effective business communication skills to exchange information with clients.
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