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Application Delivery Head – Banking Applications Sustenance Leader

7 days ago

Pune, Maharashtra, India Wipro Full time
Job Overview

The Application Delivery Head – Banking Applications Sustenance Leader is responsible for the strategic direction and operational leadership of a large-scale Banking Applications Sustenance program. This role will oversee a program with a team of 1000+ professionals delivering sustained support for critical banking applications, ensuring their stability, performance, and alignment with business objectives.

This includes driving incident resolution, managing service-level agreements (SLAs), ensuring regulatory compliance, and leading initiatives for continuous improvement.

Key Responsibilities:

1. Strategic Leadership
• Develop and execute a roadmap for AMS that supports the stability, scalability, and performance of applications across the bank.

• Act as a key advisor to senior management on application support strategies, issues, and improvements.

2. Operational Oversight
• Lead the day-to-day operations of a large AMS program, ensuring smooth, reliable, and efficient application support for critical banking applications.

• Oversee incident and problem management processes, ensuring prompt resolution of high-impact issues to minimize service disruptions.

3. Team Leadership and Development
• Manage and mentor a large team of 1000+ AMS professionals, including direct reports, team leads, and technical staff, fostering a culture of excellence, collaboration, and continuous learning.

• Build a resilient team structure, ensuring clear roles, responsibilities, and accountability.

4. Stakeholder Management
• Serve as the primary point of contact between the AMS team and key business stakeholders, ensuring effective communication, transparency, and alignment of goals.

5. Performance Management
• Establish and monitor performance metrics for the AMS program, ensuring adherence to service-level agreements (SLAs) and other performance standards.

6. Continuous Improvement and Innovation
• Lead initiatives for continuous improvement in AMS processes, leveraging automation, artificial intelligence, and other technologies to enhance efficiency and quality.

Requirements

• Minimum of 21+ years of experience in IT, with at least 8-10 years in application maintenance and support, preferably in the banking or financial services industry.

• Proven track record of managing large-scale AMS programs

7. Risk and Compliance Management
• Ensure all AMS activities comply with banking industry regulations, internal policies, and audit requirements.

• Identify and mitigate risks associated with application support, including operational risks, compliance risks, and information security risks.

8. Budget and Resource Management
• Develop and manage the AMS program budget, optimizing resources to meet operational needs within constraints.