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Head of Banking Applications Support
1 week ago
At Wipro, we are seeking a seasoned professional to lead our Application Maintenance and Support (AMS) program for banking applications. As the Head of Banking Applications Support, you will be responsible for driving the strategic direction and operational leadership of this critical program.
The ideal candidate will have a strong background in IT, with a minimum of 21 years of experience, including at least 8-10 years in application maintenance and support, preferably in the banking or financial services industry. Proven track record of managing large-scale AMS programs is essential.
You will oversee a team of professionals delivering sustained support for critical banking applications, ensuring their stability, performance, and alignment with business objectives. Your key responsibilities will include:
- Strategic Leadership: Define and implement the AMS strategy for sustained support of banking applications, aligning with organizational and business goals.
- Operational Oversight: Lead the day-to-day operations of a large AMS program, ensuring smooth, reliable, and efficient application support for critical banking applications.
- Team Leadership and Development: Manage and mentor a large team of AMS professionals, fostering a culture of excellence, collaboration, and continuous learning.
- Stakeholder Management: Serve as the primary point of contact between the AMS team and key business stakeholders, ensuring effective communication, transparency, and alignment of goals.
- Performance Management: Establish and monitor performance metrics for the AMS program, ensuring adherence to service-level agreements (SLAs) and other performance standards.
We are looking for a leader who can drive incident resolution, manage service-level agreements (SLAs), ensure regulatory compliance, and lead initiatives for continuous improvement. The successful candidate will also have experience with modern application support technologies, including automation, AIOps, and monitoring tools.
If you have excellent leadership and team management skills, a strong problem-solving and decision-making ability, and outstanding communication, negotiation, and interpersonal skills, we encourage you to apply for this exciting opportunity.
