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Technical Application Support Professional
2 weeks ago
We are seeking a highly motivated and detail-oriented Technical Application Support Professional to join our Service Management team at Deutsche Bank. As a member of our team, you will play a critical role in ensuring the stability and efficiency of our banking operations. Your primary responsibility will be to provide second-level application support for business applications used in branches, mobile sales, and via the internet.
In this role, you will work closely with our Service Management teams to execute tasks related to the required services within the Service Management environment. This includes monitoring and tracking activities, analyzing issues, supporting the resolution of incidents and conflicts, and preparing reports and meetings. To excel in this role, you must have a deep understanding of the end-to-end application support process and escalation procedures. You will also need to be familiar with all relevant tools used in the Service Management environment, including Unix, Oracle SQL, Shell Scripting, Cloud technologies, Oracle WebLogic, Tomcat, and Batch-Job Scheduling Tool.
Key Responsibilities
- Develop a thorough understanding of the activities required to execute Service Management functions
- Follow all guidelines and controls for the relevant processes to ensure compliance and quality
- Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area
- Participate in regular meetings with stakeholders, prepare and document meetings, track progress, collect, interpret, and respond to changes in production data as appropriate
- Track the implementation of resolution tasks, provide regular and reliable reporting of relevant data to meet management requirements
Apply your analytical skills to resolve complex issues related to market feeds, reference data problems, batch processes, system interfaces, and business rules. Collaborate with other teams to understand business requirements and identify areas for improvement. Work with stakeholders to develop and implement process improvements, resulting in increased efficiency and reduced costs.
