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Technical Helpdesk Expert

2 weeks ago

Chennai, Tamil Nadu, India Bounteous Full time

Bounteous is a global company that provides digital engineering, technology solutions, and data-driven digital experiences. We are committed to creating exceptional business impact for our clients and fostering a positive work environment.

Job Overview

We are seeking an experienced Senior Helpdesk Technician to join our team. This role is critical to ensuring the smooth operation of our IT systems and providing technical assistance to employees.

Key Responsibilities:

  • Monitor and troubleshoot hardware and software issues related to our Bounteous Apple & Windows laptop fleet
  • Set up and configure equipment for employee use, including laptops, operating systems, and software
  • Manage and maintain various applications and systems, including password resets and user account creation
  • Assist with the full device lifecycle, including purchasing, deployment, and decommissioning
  • Evaluate and resolve complex technical issues escalated from other teams

Qualifications:

  • Bachelor's degree in Computer Science or equivalent experience
  • 5+ years of experience with Office 365 user administration
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with technical and non-technical stakeholders

Preferred Skills:

  • BA/BS in Computer Science and/or equivalent experience
  • 5+ years of experience with Apple Mac support
  • SolarWinds Service Manager experience
  • Microsoft Endpoint Management (Intune) experience

About Us:

Bounteous is an equal opportunity employer and celebrates the diversity of our team members. We offer a comprehensive benefits package and opportunities for professional growth and development.