Helpdesk Executive

3 weeks ago

Chennai, Tamil Nadu, India Jones Lang LaSalle Full time

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Helpdesk ExecutiveWhat this job involves Centralising all logs and requestsWhat were looking for is an expert who can effectively streamline processes and requests Reporting to the property manager youll provide superior call logging services receiving and logging complaints containing complete details of the requests In line with this youll tag each request with unique identity numbers to determine the nature of issues and to dispatch them to the appropriate department Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time Furthermore youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task Youll also prepare daily and weekly reports on call status as well as monthly reports on recurring calls Assisting building engineers in conducting analyses is also within your scope Performing other ad hoc tasksAs an expert in the field you must be flexible in taking other responsibilities aside from your core tasks Part of your mandate is to contribute to the monthly management report for our clients Likewise youll work closely with admin personnel in processing invoices Likewise youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures Ensuring workplace safety is also within your scope To do this youll actively participate in health and safety reviews and identify potential risks Youll also participate in emergency evacuation procedures as needed Sound like you To apply you need to have Proven industry experienceAre you a degree holder with three to five years experience in facilities management Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety Do you have a proven track record in rolling out improvement initiatives If you said yes to all these then we encourage you to apply Collaborative mind setAt JLL we believe that collaboration plays a central role in achieving success thats why you must demonstrate flexibility in working with a team Likewise you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site -Chennai TNIf this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL Jones Lang LaSalle

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