
Client Experience Manager
2 days ago
We are currently seeking a professional Client Experience Manager to join our team.
About the RoleThe ideal candidate will be the first point of contact for clients and visitors, ensuring a positive experience while representing our brand image. The role involves managing front desk operations, handling inquiries and appointment scheduling, as well as assisting sales and CRM teams with customer interactions.
Key Responsibilities- Greet and welcome visitors, clients, and prospective buyers, creating a lasting impression.
- Handle walk-in inquiries, calls, and appointment scheduling in a timely and efficient manner.
- Manage client interactions, documentation, and follow-ups to ensure seamless communication.
- Provide project-related information to visitors and direct them to the relevant department.
- Coordinate with internal teams to deliver exceptional client experiences.
- Maintain accurate records of client visits, inquiries, and interactions for reporting purposes.
- Excellent verbal and written communication skills in English and Hindi.
- Pleasant personality, confident, and customer service oriented.
- Ability to handle sensitive client interactions with professionalism and empathy.
- Basic knowledge of MS Office applications (Word, Excel, Outlook).
- Experience in real estate, hospitality, or customer-facing roles is an advantage.
- Strong organizational and coordination abilities.
- Graduate degree in Hospitality, Business Administration, or any related field.
- Prior experience as a Client Relations Executive, Front Office Executive, or Customer Service Executive is an asset.
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