Automotive Service Ambassador

1 day ago

Mysore, Karnataka, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Support Specialist

We are seeking an experienced professional to fill the role of Customer Support Specialist. This position involves interacting with customers who report issues with their vehicles, providing accurate information and solutions regarding warranty coverage, claims, and service processes, and ensuring timely resolution of customer problems.

  • About the Role:
  • This is a full-time position that requires excellent communication and problem-solving skills.
  • You will be responsible for maintaining records of all interactions, complaints, issues, and solutions using CRM tools.

The ideal candidate will have a strong educational background, preferably in automotive or technical fields. Prior experience in customer support, automotive services, or warranty handling is preferred. Proficiency in Hindi and English is required, and other regional languages are an added advantage.

  • Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely manner.
  • Provide accurate information and solutions regarding warranty coverage, claims, and service processes.
  • Maintain records of all interactions, complaints, issues, and solutions using CRM tools.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package including salary and benefits.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer service.

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