Sales Travel Agent

3 days ago

Hyderabad, Telangana, India beBeeReservation Full time ₹ 6,00,000 - ₹ 10,00,000

We are seeking a skilled and dynamic professional to fill the position of Reservations Manager. The ideal candidate will have experience in hotel reservations and front office operations.

* Opening for Gurgaon location

* Working Days – 6 Full time (from Office)

* Relocation – No

KRA:

  • Handle Inbound / Outbound client calls / message inquiries on IVR / OTA's, and convert inquiries into bookings to meet and exceed revenue targets
  • Successfully create business from existing customer accounts by sending them new offer updates, packages and more
  • Maintain Central Reservation System, create reservations, maintain customer records, and update advance payments / balance receivable, etc
  • Responsible for OTA marketing / promotion plans
  • Identifies new revenue generation opportunities to achieve personal and property revenue goals
  • Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Actively participate on social media travel related groups for generating more leads and reach out to prospective customers
  • Schedule client visits for prospective clients and coordinate site visits
  • Maintain and update inquiry records, sales records for online and offline sales
  • Prepare daily check in / check out schedule for respective check ins / check outs and share with Operations team for site preparation
  • Collect and maintain customer information database, contact details
  • Keep track of balance payments receivable, extra charges, additional services rendered and ensure collection and update at check in / check out
  • Track the number of monthly inquiries through offline and online channels for sales analysis
  • Prepare and maintain daily and weekly reports for leads and conversions
  • Prepare a review follow up sheet and follow up for reviews from guests
  • Conduct market research, competition mapping, and keep updating the Management on new offerings by competitors
  • Help in research and development of new online and offline sales channels / partners

Key Responsibilities

  1. Candidates with min 2-3 years of experience in front office / reservations department (hotels)
  2. Excellent communication skills, English (written and spoken) is a must
  3. Good knowledge of Microsoft Office / Excel is mandatory

Growth Opportunities

This role offers growth prospects for honest, hard working and dedicated employees who have the passion and will to excel. As part of our fast growing start up, you will have the opportunity to take up more tasks and grow faster than in a traditional corporate set up.

Please apply via direct contact only.

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