Help Desk Specialist

5 days ago

Tiruchi, Tamil Nadu, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000
Job Title: Voice Process Associate

We are currently seeking experienced professionals to support our US-based clients. The ideal candidate should possess excellent English communication skills and experience in international voice processes.

The successful candidate will be responsible for handling inbound and outbound customer calls, resolving queries related to products, services, billing or technical issues, maintaining accurate records of customer interactions and follow-up actions, ensuring high levels of customer satisfaction through prompt and efficient service, and adhering to process workflows, scripts and quality standards.

Key Requirements:

  • A graduate degree in any field.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English.
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

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