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Technical Project Lead

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Mumbai, Maharashtra, India beBeeManagement Full time ₹ 20,00,000 - ₹ 28,00,000
Job Overview

The Sr. Manager will lead, schedule, and monitor project management activities for all customer deliveries in the Mobility & IoT domain.


Responsibilities:
  • Plan execution across various types of projects (small, medium, large & complex)
  • Responsible for hardware planning, environment provisioning, documentation, and application deployments for variety of applications and services
  • Allocate resources based on skill and capability required for the projects.
  • Oversee and guide procurement lifecycle related to project procurement.
  • Guide and mentor technical implementation leads and program management team for low level design, project execution within schedule and cost.
  • Participate and drive customer review meetings for large and complex projects.
  • Coach and guide team for handling all the projects.
  • Drive OEM / Partner / Vendor performance reviews
  • Periodically review business processes and performance against various parameters (turnaround time, ease of use, first time right, cost)
  • Track success of complete projects against their specific KPIs
  • Participate in review calls to provide status update, resolve any dependencies,
  • Oversee roll out of change plan and drive course correction where required.
  • Collaborate with various teams within the business (such as sales support, commercial, sales, etc.) to identify issues and opportunities.
  • Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary
  • Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders.
  • Conduct periodic meetings with customers/stakeholders/vendors to discuss issues and related action items. Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery.
  • Diagnose, troubleshoot, and resolve problems, and take corrective action when necessary. Provide technical expertise, business planning and workflow management for ensuring smooth integration of network and system.
  • Define service realization and SOPs for Service Delivery and resolve escalated issues.
  • Ensure that all projects are handed over to the Operations team post completion of all deliverables.
Requirements:
  • Experience in technical support, project delivery in technology industry
Desired Skills:
  • Expertise in integrated service delivery of complex and large projects
  • Understanding of Industry adoption and utilization of the Technology & Domain
  • Internal & external stakeholder management and consultative skills
  • Commercial acumen and broad understanding of market dynamics
  • Strong customer service, project management, and quality control skills.
  • Knowledge of budgeting, cost management, and financial planning