Cloud-Based Application Support Specialist
2 weeks ago
**About Nisum:**
Nisum is a leading digital transformation company that empowers businesses to thrive in the digital age.
**Salary:** ₹1,200,000 - ₹1,800,000 per annum
**Job Description:**
We are seeking an experienced Application Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our cloud-based applications.
**Key Responsibilities:
- Perform root-cause analysis of complex problems involving multiple parties, networks, hardware, and software related to distributed cloud-based systems.
- Diagnose, isolate, and debug production issues to quickly resolve customer-facing incidents.
- Conduct proactive analysis and troubleshooting to predict and prevent production incidents.
**Required Skills and Qualifications:
To succeed in this role, you should have:
- 4+ years of experience supporting iOS applications.
- Excellent analytical skills and ability to work with various tools such as Firebase, Crashlytics, and Apple Developer Tools.
- Strong understanding of networking protocols (TCP/IP, HTTP, UDP, etc.) and experience with load balancers.
- Experience with monitoring tools like Graphana and Nagios.
- 3+ years' experience in a technical support role with expertise in escalation and on-call rotations.
- 4-year degree in Computer Science, Information Systems, or a related field.
**Benefits:
We offer a competitive salary package, including:
- Continuous learning opportunities through year-round training sessions and skill enhancement certifications.
- Parental medical insurance and opt-in parental medical benefits.
- Free meals and daily snacks, along with subsidized lunch.
- Team-building activities and festival celebrations.
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