Senior Process Analyst

2 days ago

Noida, Uttar Pradesh, India beBeeBusiness Full time ₹ 11,73,000 - ₹ 16,29,000
Production Business Analyst Job Description
About the Role

We are seeking a skilled Production Business Analyst to join our team. In this role, you will be responsible for monitoring a ticketing system, analyzing incidents and requests, resolving or escalating them, and supporting workflows.

The ideal candidate will have strong analytical skills, excellent communication skills, and experience working with business stakeholders.

Key Responsibilities
  • Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to other IT teams.
  • Identify and resolve application issues to ensure optimal performance and usability for various system end-users and provide root cause analysis with recommendations for improvements.
  • Provide support to workflows and provide expert knowledge on all workflow designs.
  • Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.
  • Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.
  • Build strong relationships within the business units and support functions to understand the business needs.
  • Collaborate with development and testing teams to provide subject matter expertise, ensure out-of-the-box functionality is leveraged, and assist in troubleshooting and resolving issues.
  • Ensure proposed solutions are focused on improving efficiency and effectiveness of business processes and are consistent across products where possible.
  • Participate in the development and planning of User Acceptance Testing activities, including test plans and scripts, based on requirements.
  • Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test signoff.
Required Skills and Qualifications
  • 5+ years of business analysis experience in the Commercial Property & Casualty insurance industry.
  • Experience with GuideWire Policy Center is preferred.
  • Experience with integration to external systems.
  • Strong experience with policy administration solutions.
  • Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes.
  • Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.
  • Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation.
  • Experience with visualization tools is beneficial.
  • Candidate has experience with troubleshooting system issues.

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