Global Infrastructure Services Director

4 weeks ago

Mumbai, Maharashtra, India LyondellBasell Full time

LyondellBasell is seeking a highly skilled and experienced Infrastructure Services Director to lead our Digital Technology organization. The successful candidate will be responsible for the design, delivery, and operations of our enterprise IT systems, ensuring high availability and careful planning to meet business needs.

Key Responsibilities:

  • Develop and implement IT strategies to optimize agility, speed, and flexibility.
  • Manage a global team of technical resources and offshore services to deliver stable and cost-effective operational platforms.
  • Ensure high availability of IT systems and manage Level 1 support agreements across all areas.
  • Directly involved with Cyber Operations, including anti-virus, firewalls, VPN, and overall operational security oversight.
  • Work closely with direct managers to understand daily infrastructure operations and ensure high performance and availability.
  • Provide leadership for delivery of 24/7 service operations, establishing metrics, key performance indicators, and service level agreements to continually improve performance.
  • Manage capacity requirements to ensure budgeting supports overall financial goals.
  • Run the managed services for data center operations, including disaster recovery and planning.
  • Manage key vendor relationships and negotiate licensing and support agreements.
  • Develop IT policies and procedures in keeping with business needs and control requirements.
  • Communicate all IT issues and keep management informed on progress.
  • Provide direction and resources to projects for infrastructure components.
  • Develop and implement IT Infrastructure innovation in keeping with industry trends and business needs.
  • Responsible for operational budget, as well as, project budget allocated to area.
  • Working with IT leadership to understand needs and prioritization IT demands.
  • Manage Capital Investment Proposals and required approval processes for infrastructure projects.
  • Interface with Internal Audit for General IT Controls.
  • Providing leadership and management to establish best practices for delivery of high quality, standard, scalable solutions.
  • Ensuring management of the day-to-day functions and escalations are being managed appropriately.

Additional Responsibilities:

  • Responsible for operational outsourcing functions related to area.
  • Contribute to IT cost awareness and transparency.
  • Support budget management, including reporting and forecasting.
  • Work with other operational groups to manage solution releases to production, including maintenance window coordination.
  • Demonstrate leadership and expertise in helping team members overcome obstacles.
  • Interact regularly with Management to drive strategies and report progress.
  • Play an active role in team and company-wide architecture discussions.
  • Responsible for the Infrastructure Services roadmap and driving the business platform projects.
  • Actively participate in project scoping and planning activities to ensure alignment between with infrastructure groups.
  • Participate on Project steering teams to ensure successful delivery.
  • Ensure delivery all projects consistent with committed dates, budget and scope.
  • Work with project leader to keep projects on schedule and recommend needed action to meet deadlines.
  • Build and manage a global team.
  • Fulfill role of mentor with support staff.
  • Assists management with developing and qualifying staffing plans.
  • Fosters a culture of safety.
  • Lead and foster an inclusive workplace and promoting diversity, equity, and inclusion (DEI) at all levels throughout DTS.

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