
Operations Efficiency Specialist
1 day ago
We are seeking a skilled Business Operations Specialist to drive client onboarding, streamline coordination with telecom operators, and monitor messaging traffic efficiently.
Key Responsibilities:- Customer Success:
- Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a seamless customer experience.
- Traffic Assurance:
- Track monthly traffic targets and break them into weekly and daily targets to monitor and achieve the targets.
- Telco Coordination:
- Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.
- Reports & Analytics:
- Publish daily performance reports of clients for review, routing deviations, and identify trends for corrective action.
- Collaboration:
- Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
- Process Improvement:
- Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
- Documentation:
- Create and maintain detailed documentation of SOPs for regular operations.
- Bachelor's/Master's degree
- Hands-on Experience/Knowledge on CPaaS, A2P SMS, RCS with Routing
- Minimum 4+ years of experience in the job offered or in a related role
- Knowledge in SQL, advanced excel, and power point presentation
- Customer Success & Business Operations experience
- Able to communicate both technically and non-technically
- Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities
- Excellent presentation skills and proficiency at making one on one and group presentations
- Good understanding of business numbers and sharp analytical skills
- Passionate about working in a fast-paced environment
- Process, ITIL-V4, and certification related to business operations is a plus
- Impactful Work: Play a pivotal role in safeguarding our assets, data, and reputation
- Tremendous Growth Opportunities: Be part of a rapidly growing company, with opportunities for professional development
- Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated
We champion diversity and are committed to creating an inclusive environment for all employees.
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