Operations Efficiency Specialist

1 day ago


Gandhinagar, Gujarat, India beBeeBusiness Full time ₹ 80,00,000 - ₹ 1,20,00,000
Business Operations Role

We are seeking a skilled Business Operations Specialist to drive client onboarding, streamline coordination with telecom operators, and monitor messaging traffic efficiently.

Key Responsibilities:
  • Customer Success:
    • Coordinate end-to-end client onboarding by gathering information and technical requirements, provisioning accounts, and ensuring internal coordination for a seamless customer experience.
  • Traffic Assurance:
    • Track monthly traffic targets and break them into weekly and daily targets to monitor and achieve the targets.
  • Telco Coordination:
    • Coordinate with telecom operators and connectivity partners for additional capacities and resolve long-pending technical, commercial, or operational issues in a timely manner.
  • Reports & Analytics:
    • Publish daily performance reports of clients for review, routing deviations, and identify trends for corrective action.
  • Collaboration:
    • Work closely with other departments, including development, sales, and quality assurance to ensure a seamless customer experience.
  • Process Improvement:
    • Identify opportunities for process improvement and contribute to enhancing the efficiency of the support team.
  • Documentation:
    • Create and maintain detailed documentation of SOPs for regular operations.
Requirements:
  • Bachelor's/Master's degree
  • Hands-on Experience/Knowledge on CPaaS, A2P SMS, RCS with Routing
  • Minimum 4+ years of experience in the job offered or in a related role
  • Knowledge in SQL, advanced excel, and power point presentation
  • Customer Success & Business Operations experience
  • Able to communicate both technically and non-technically
  • Exceptional interpersonal, verbal, written communication skills and good customer handling capabilities
  • Excellent presentation skills and proficiency at making one on one and group presentations
  • Good understanding of business numbers and sharp analytical skills
  • Passionate about working in a fast-paced environment
  • Process, ITIL-V4, and certification related to business operations is a plus
About Us:
  • Impactful Work: Play a pivotal role in safeguarding our assets, data, and reputation
  • Tremendous Growth Opportunities: Be part of a rapidly growing company, with opportunities for professional development
  • Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated

We champion diversity and are committed to creating an inclusive environment for all employees.



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