Chief Customer Advocate

3 days ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 10,00,000 - ₹ 15,00,000
Technical Support Engineer

We're seeking a passionate Technical Support Engineer (TSE) to deliver exceptional customer support and drive business growth. As a key member of our team, you'll be responsible for handling complex technical inquiries, troubleshooting, and delivering solutions that maximize customer value.

Key Responsibilities:
  • Support customers and partners on product configuration, performance, and troubleshooting
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams
  • Maintain high levels of customer satisfaction and engagement
  • Use diagnostic tools, scripts, and lab environments to replicate and resolve issues
  • Contribute to technical documentation, knowledge base, and troubleshooting guides
  • Collaborate with cross-functional teams to deliver the best customer experience possible
  • Serve as the voice of the customer internally by sharing insights and feedback
Requirements:
  • 5+ years of experience in a technical support or customer-facing engineering role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers, and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher
  • Working knowledge of Linux, VMware ESXi, and firewalls
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
  • Empathetic communicator with a passion for customer success
  • Able to manage multiple issues and tasks in a fast-paced environment
Benefits:
  • Be part of a company at the forefront of cybersecurity and network visibility
  • Work remotely with a talented, collaborative global team
  • Direct impact on customer success and product growth
  • Fast-paced startup environment with room to grow and innovate

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