Senior Technical Writer

4 weeks ago


Bengaluru, Karnataka, India Verint Full time

About the Role

We are seeking a highly motivated Senior Technical Writer to join our Product Technical Enablement team at Verint. As a Senior Technical Writer, you will be responsible for creating high-quality product documentation and eLearning content to support our product portfolio.

Key Responsibilities

  • Research and analyze user needs to identify content deliverables for assigned projects.
  • Produce accurate, clear, and concise content following topic-based writing principles and PTE style guidelines.
  • Act as a project lead, meeting project deadlines and coordinating with Subject Matter Experts and other product team members.
  • Write and review user interface text, and collaborate with key stakeholders on content deliverables and outputs.
  • Regularly report project status and recognize potential problems to ensure timely delivery of high-quality products.

Requirements

  • Minimum 8 years' experience as a technical writer in a software company, working in an Agile environment.
  • Bachelor's degree in Technical Writing, English, Journalism, Instructional Design, Computer Technology, or related field.
  • Experience with Madcap Flare or another documentation authoring software, and GitHub or another source control system.
  • Ability to research a topic and translate information into goal-oriented, user-friendly content, and grasp technical details quickly.
  • High attention to detail and consistency, excellent communication skills, and ability to work well as part of a global team.

About Verint

Verint is a global leader in customer engagement solutions, with a broad portfolio of products and services. We empower organizations to simplify and modernize customer service experiences through our market-leading cloud and hybrid solutions. Our Product Technical Enablement team is a globally distributed team of technical writers and instructional designers who create documentation and eLearning to support our product portfolio.



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