Dialer Support Engineer
4 weeks ago
About Teckinfo Solutions Pvt Ltd:
We are a leading product company in the messaging and communication space, incorporated in 1995. Our product portfolio includes Contact Center Software, Helpdesk Software, Lead Management System, and CRM products. These solutions are highly scalable and flexible, empowering organizations to engage with their customers and enhance their customer experience.
We operate in 30+ industry verticals, including Banking, Insurance, Telecom, BPO, Education, and Healthcare, providing customized solutions to our clients. Our team of 100+ professionals with multi-disciplinary skills works together to deliver exceptional results.
Headquartered in New Delhi, we have a presence in other cities across India, including Ahmedabad, Bangalore, Chennai, Gurugram, Hyderabad, Kolkata, Mumbai, and Pune. Our product implementations span across India, South East Asia, the Middle East, and Africa.
**Responsibilities:**
- Install and configure dialer systems to ensure optimal performance and functionality.
- Troubleshoot and resolve technical issues related to dialer systems, including Asterisk and database errors.
- Perform system maintenance and updates to ensure smooth operation and optimal performance.
- Collaborate with the development team to design and implement dialer system enhancements and upgrades.
- Provide technical support to clients and end-users, resolving their queries and issues related to dialer systems.
**Requirements:**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as a Dialer Support Engineer or a similar role.
- Proficient in Asterisk, Linux, CentOS, and databases such as SQL, MySQL, and MSSQL.
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Previous experience in the CRM or Cloud Telephony industry is preferred.
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