Senior Manager Onboarding and Training

1 week ago


Noida, Uttar Pradesh, India Credgenics Full time

We are seeking a Senior Manager to lead our Onboarding and Training team at Credgenics. This individual will be responsible for developing and implementing strategies to improve the customer onboarding process, increasing customer satisfaction and reducing churn. The ideal candidate will have 7-10 years of experience in onboarding, implementation, or customer success roles, ideally in a B2B SaaS or technology-driven environment.

Responsibilities:
  1. Develop and implement strategies to improve the customer onboarding process, increasing customer satisfaction and reducing churn.
  2. Design and implement best practices for onboarding and training to optimize the customer journey.
  3. Lead end-to-end onboarding of new clients, ensuring a seamless and positive start to their journey with Credgenics.
  4. Work closely with Product, Customer Success, and Engineering teams to ensure customer feedback is incorporated into our product roadmap and that customer issues are resolved promptly.

The estimated salary range for this position is $170,000 - $250,000 per year, depending on experience and qualifications.



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