Technical Operations Director
3 days ago
**Job Title:** Technical Operations Director
At Interactive Brokers, we are seeking a highly skilled Technical Operations Director to join our team. As a key member of our operations team, you will be responsible for managing a small team of operators, providing support and leadership for hiring team members as needed, and participating in shift and on-call scheduling.
**Responsibilities:**
- Hands-on management, training, and development of a small team of operators.
- Support and leadership for hiring a team of operators as the team grows.
- Shifts and on-call scheduling.
- Monitoring various aspects of the Interactive Brokers global brokerage system in real time.
- Analyzing, troubleshooting, escalating, and resolving brokerage system operational issues.
- Participating in post-incident review in collaboration with architecture and infrastructure teams.
- Providing 2nd-level technical support to internal teams.
- Monitoring batch job scheduler and troubleshooting failed or delayed jobs.
- Analyzing existing business workflows and participating in developing new monitoring tools and automated process monitoring.
- As part of the team, acting as the primary escalation point for all brokerage system technical issues.
**Requirements:**
- Strong communication skills, with English as the primary language.
- 5+ years of experience managing a technical team of 3-5 people in an operational environment.
- Willingness to be an operator and a coach.
- Bachelor’s or apprenticeship in a technical discipline.
- Working knowledge of general computing concepts, networking, the Linux operating system, and related technologies.
- Ability to analyze and solve problems promptly and accurately in a fast-paced environment.
- Experience with Unix/Linux style command line interfaces.
- Previous experience with scripting languages (e.g., Shell, Perl, Python).
- Desire to explore and learn new concepts, systems, and technologies.
**Additional Information:**
- This role will require weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office.
**Company Benefits & Perks:**
- Competitive salary package.
- Performance-based annual bonus (cash and stocks).
- Group Medical & Life Insurance.
- Modern offices with free amenities and fully stocked cafeterias.
- Monthly food card and company-paid snacks.
- Hardship/shift allowance with company-provided pickup and drop facility.
- Attractive employee referral bonus.
- Frequent company-sponsored team-building events and outings.
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