Strategic Operations Manager

1 week ago

Mysore, Karnataka, India beBeeDeputy Full time ₹ 15,00,000 - ₹ 18,00,000

Job Overview

The Deputy Business Head plays a pivotal role in driving revenue growth, operational efficiency, and customer satisfaction. This individual assumes ownership of delegated areas, implements continuous improvement initiatives, and ensures leadership continuity.

Key Responsibilities:

  • Revenue Growth and Fiscal Management:
  • Collaborate with the Business Head to develop and execute the Annual Business Plan, including monthly revenue forecasting and expense control.
  • Lead Profit and Loss (P&L) reviews for specific channels or projects, providing analysis on cost drivers, budget adherence, and profitability.
  • Contribute to achieving revenue targets across all segments, encompassing social events, weddings, Meetings, Incentives, Conferences, and Exhibitions (MICE), as well as strategic hotel partnerships.
  • Implement event-level cost controls, proactively addressing financial variances.
  • Oversee receivables tracking, coordinating with finance teams for timely collections, minimizing revenue leakage, and ensuring accurate reporting.
  • Contribute to Operating Expense (Opex) and Capital Expense (Capex) planning by gathering operational input and aligning infrastructure requirements for seamless event execution.
  • Operational Excellence:
  • Supervise day-to-day operations and production teams to ensure events are executed to the highest standards, emphasizing consistency and guest experience.
  • Manage event planning logistics, from menu creation to vendor management and onsite coordination.
  • Lead process improvement initiatives in supply chain, equipment management, and event delivery.
  • Benchmark operational performance against industry trends and recommend innovations to maintain competitive edge and cutting-edge services.
  • Customer Service:
  • Anticipate and meet guest needs, delivering personalized service that aligns with brand promise and cost guidelines.
  • Handle guest inquiries or issues, ensuring resolution meets or exceeds expectations.
  • Maintain and utilize guest feedback and event history databases to identify trends and shape service enhancements.
  • Institutionalize post-event debriefs and formal feedback collection for continuous improvement.
  • People and Culture:
  • Partner with department heads on performance management, talent development, and team motivation programs.
  • Participate in recruitment and onboarding of key associates, fostering a culture of excellence and service.
  • Lead by example in setting standards for appearance, hygiene, and professionalism throughout the operation.
  • Champion staff training initiatives and recognize high performers, while addressing performance gaps through constructive feedback.
  • Encourage innovative thinking and contribution at every level of the operation.

Authority Levels:

The incumbent operates with delegated authority over daily banqueting and catering operations, acting as Business Head's proxy when required. Participates in decision-making for operational, financial, and people matters within organizational policies and brand standards.

Candidate Profile:

Several years of progressive responsibility within large-scale banqueting/catering operations, including experience in P&L, sales, and team leadership. Proven success in driving operational excellence, revenue growth, and customer satisfaction. Strong analytical and problem-solving skills, with the ability to interpret business data and implement solutions. Excellent communicator, collaborative leader, and champion for brand values and service quality. In-depth knowledge of industry regulations, market trends, and luxury F&B standards.

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