
Spiritual Travel Operations Coordinator
1 week ago
Job Overview:
Our mission is to enrich individuals' spiritual lives through innovative technology, offering seamless access to sacred pilgrimages & rituals, divine teachings, and a vibrant community.
We are seeking a highly skilled Customer Experience Specialist to ensure a smooth post-booking experience for our users. As the primary point of contact (POC), you will guide customers through the journey with timely updates, support, and follow-ups.
- Connect with users after booking to confirm details and guide them through the next steps.
- Share and update the yatra itinerary and assist with any changes or clarifications.
- Help customers redeem coupons or discounts and resolve related queries.
- Serve as the single POC for customers, ensuring a smooth experience throughout their journey.
- Collect post-travel feedback to improve future yatras.
- Coordinate with internal teams to ensure timely communication and service delivery.
Required Skills & Qualifications:
- Strong communication skills in Hindi and English.
- Empathetic, user-first approach with a problem-solving attitude.
- Basic knowledge of tools like Google Sheets and WhatsApp.
What You'll Gain:
- First-hand exposure to operations in spiritual travel.
- Experience in customer engagement and service workflows.
- Opportunity to contribute to a purpose-driven product impacting lives meaningfully.
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