Healthcare Operations Manager
2 days ago
Company Overview
">Medanta, a leading multispecialty healthcare provider in India, is seeking an exceptional Patient Care Services Director to join its team. With over 14 years of experience in delivering world-class care, Medanta has established a reputation for excellence in patient services.
">About the Role
">The Patient Care Services Director will be responsible for managing overall operations of outpatient and inpatient departments, including executive health check-ups and e-clinics. This role requires a proactive approach to formulating and implementing SOPs for OPD & IPD operations, ensuring smooth patient flow, and coordinating with diagnostic and treatment activities to achieve high customer satisfaction levels.
">Responsibilities
">- ">
- Manage overall operations of OPD & IPD, including executive health check-ups and e-clinics">
- Participate in resource acquisition for Patient Services area">
- Formulate and implement SOPs for OPD & IPD operations">
- Interface with physicians, patients, and their attendants on a regular basis">
- Ensure smooth flow of patients at admissions, helpdesk, OPD areas, etc.">
- Ensure team awareness and readiness for emergency patient handling roles">
- Plan and coordinate for future expansion of the department">
- Coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels">
- Supervise OPD & IPD services and staffing on a daily basis">
- Conduct and coordinate training programs for teams">
- Ensure ethical practices are followed by team members and department">
- Monitor and motivate the team to minimize attrition">
- Review KRA/KPIs of staff and establish employee goals and conduct employee performance reviews">
- Give presentations and orientations to related departments to ensure better coordination">
- Grievance handling of staff and taking remedial actions">
Requirements
">- ">
- Graduate with Master's degree in Healthcare Administration (MHA), Hospital Management, or a related field (plus)">
- Certification in Healthcare Quality (CPHQ), Patient Safety, or related fields (preferred)">
- Proven track record in patient care coordination, service delivery improvement, and team leadership in a healthcare environment">
Estimated Salary: ₹80,000 - ₹1,20,000 per month, depending on experience and qualifications
">Benefits: Comprehensive benefits package, including medical insurance, retirement plan, and paid time off
">Location: Lucknow, Uttar Pradesh
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