Digital Transformation Leader

5 days ago


Hyderabad, Telangana, India PepsiCo Full time
PepsiCo: Driving Operational Excellence

At PepsiCo, we're redefining operational excellence with a data-driven mindset. Our Global IT team is at the forefront of this transformation, leveraging advanced analytics to deliver predictive insights, enhance operational efficiency, and create unmatched consumer and customer experiences. Our culture is guided by core values that define our mission to excel in the marketplace and act with integrity in everything we do.

Key Responsibilities:
• Develop and execute a strategic roadmap for applying AI and predictive capabilities across ITSM, Service Desk, and Digital Experience functions within ServiceNow.
• Lead the exploration and identification of predictive and forecasting use cases specifically tailored to the ServiceNow platform, focusing on maximizing business impact and user adoption using Azure stack.
• Continuously monitor and optimize the performance of data pipelines and analytical processes, identifying bottlenecks and implementing improvements to enhance efficiency and reduce latency.
• Prioritize and manage the predictive intelligence product backlog, ensuring the timely delivery of predictive models, features, and improvements, and overseeing the release of high-quality predictive solutions that meet organizational goals.
• Partner with leadership to develop a strategic roadmap for applying AI and predictive capabilities across ITSM, Service Desk, and Digital Experience functions within ServiceNow, and provide visionary leadership to guide the team towards achieving predictive analytics excellence.

Requirements:
• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• Extensive experience (14+ years) in IT Operations arena with exposure to predictive intelligence, data architecture, data modelling, and data engineering, with a focus on cloud-based solutions (preferably on Azure).
• Strong proficiency in PySpark for data processing and analytics, and knowledge of Azure cloud services, including Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), Azure Databricks (ADB), and Azure Machine Learning.



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