Dedicated Customer Care Specialist

20 hours ago


Kolkata, West Bengal, India beBeeCustomerCare Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title: Dedicated Customer Care Specialist", "

Detailed Job Description:

", "
  • Address customer inquiries via phone, email, and chat platforms to ensure prompt and efficient resolution.
  • Utilize effective problem-solving skills to resolve complex customer complaints in a professional and courteous manner.
  • Maintain accurate records of customer interactions in our CRM system for seamless knowledge sharing and improvement initiatives.
  • Collaborate with internal teams to provide a cohesive and exceptional customer experience.
", "

Required Skills and Qualifications:

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  • Proven track record of delivering excellent customer service in a similar role.
  • Strong verbal and written communication skills with the ability to articulate complex ideas clearly.
  • Excellent multitasking and organizational skills to manage multiple customer requests simultaneously.
  • Empathy and active listening skills to handle customer concerns effectively.
", "

What We Offer:

", "
  • A competitive salary and performance-based bonuses.
  • Opportunities for career growth and skill development through training and mentorship programs.
  • A collaborative and supportive team environment that fosters open communication and innovation.
",

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