Disaster Recovery Specialist

7 days ago

Ellore, Andhra Pradesh, India beBeeincident Full time ₹ 1,00,00,000 - ₹ 2,50,00,000
Incident Manager Position

We are seeking a highly skilled Incident Manager to fill a key role in our team. The ideal candidate will serve as the liaison between Support, Engineering and Infrastructure teams.

The Incident Manager will enhance customer experience by coordinating the investigation of production issues in our application.

Key Responsibilities:

  • Investigate production issues raised by customers, Support and Engineering
  • Act as a liaison between Support and Engineering to facilitate issue resolution, root cause analysis (RCA), and drive implementation of learnings
  • Create and track progress of problem tickets in Jira
  • Produce incident analysis reports with support of Engineering teams
  • Perform log file analysis with Datadog
  • Debug basic REST API calls for investigations
  • Execute SQL database queries to provide more information for investigations
  • Create and update knowledge base articles in Confluence
  • Participate in security audits (PCI DSS, ISO 27001, SOC2) and prepare supporting evidence

Requirements:

  • At least 8 years of working experience in IT (SRE, sysadmin, developer, QA, technical support or similar)
  • University degree in a relevant field
  • Strong analytical, problem-solving and collaboration skills
  • Basic understanding of systems architecture of cloud hosted applications
  • Data analysis skills - creating and interpreting dashboards to distinguish between real issues and false positives
  • Project management and documentation skills such as Jira and Confluence
  • Excellent written and verbal communication skills in English
  • Knowledge of cloud infrastructure components
  • Experience with REST APIs and tools e.g. Postman
  • Experience with application logging/monitoring tools e.g. Kibana, Datadog;
  • Experience with SQL, Linux & Network environments
  • Willingness to learn new technical skills

Preferred Skills:

  • Understanding of basic ML concepts and LLM's
  • Experience with Git or similar version control system
  • Experience with agile software development process
  • Jenkins or similar CI pipeline
  • Bash scripting for Linux
  • Basic skills in software development e.g. Java, Python, JavaScript, Go;
  • Experience with Docker & Microservices
  • Network and application security
  • Working within a PCI DSS environment

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