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Cash Recovery Specialist

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Ellore, Andhra Pradesh, India beBeeCashRecovery Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Cash Recovery Specialist

Key Responsibilities:

  • To spearhead the cash recovery process, driving it across various channels while minimizing outstanding amounts and average days.
  • Establish strong relationships with clients to maintain a delicate balance between debt collection and partnership harmony.
  • Main Deliverables:
    • Negotiate flexible payment terms suitable for customers' current financial situation without compromising on debt repayment.
    • Oversee portfolio management for assigned areas, focusing on delinquency control and non-starters.
    • Provide top-notch customer service by addressing collection issues, processing refunds, account adjustments, resolving discrepancies, and short payments.
    • Maintain accurate customer records, monitoring accounts for non-payments, delayed payments, and irregularities, making timely calls, adjusting accounts, and processing credit memos as needed.
    • Ensure up-to-date customer files with detailed notes on contact attempts, including times and dates.
    • Collaborate with tracing teams to identify defaulters and assets, suggesting remedial actions.
    • Identify defaulting accounts, investigate reasons, and maintain a healthy client relationship.
    • Enlist sales and senior management support when necessary to expedite the collection process, including asset repossession and legal/police intervention.
    • Ensure compliance with all regulatory bodies and company policies.