
Career Opportunity
2 days ago
About the Role
We are seeking a highly skilled and experienced project coordinator to join our team. As a project coordinator, you will be responsible for providing exceptional customer service and support to our clients. Your key responsibilities will include responding to client tickets in a timely manner, escalating software bugs and issues to developers, and learning new features of our software to write documentation articles.
Key Responsibilities:
- Respond to client tickets and provide key customer attention and care
- Escalate software bugs and issues to developers
- Learn new features of our software and write documentation articles
- Liaison between different internal departments to close out and understand issues with clients
- Derive metrics and stats from our ticketing system to generate reports
Required Skills and Qualifications:
- Bachelor's degree in a related field of study
- At least one year of experience in a customer service role
- Experience in managing relationships and expectations with SaaS products
- Strong customer service skills, analytical and problem-solving skills, and attention to detail
Benefits:
This is an excellent opportunity to work with a growing company that values innovation and teamwork. You will have the chance to work with a dynamic team, learn new skills, and take on new challenges.
How to Apply:
Please submit your CV to us with subject line 'Project Coordinator'.
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