
Senior Client Liaison
7 days ago
Job Title: Customer Support Executive
About UsWe are a technology-driven financial research and analytics platform that empowers investors, traders, and businesses with deep insights and data-driven strategies.
Key Responsibilities:- Respond to customer inquiries via email, chat, and other support channels effectively.
- Troubleshoot basic product and account-related issues efficiently.
- Guide users on platform navigation, features, and subscription queries.
- Escalate technical issues to the team with clear documentation.
- Maintain and update FAQs, support documentation, and the knowledge base.
- Track, prioritize, and close support tickets within defined service level agreements.
- Collect feedback and relay recurring issues or feature requests to the team.
Requirements & Skills:
- Bachelor's degree in any field (finance background is beneficial).
- 1–3 years of experience in customer support or client-facing roles.
- Excellent written and verbal communication skills.
- Strong problem-solving ability and patience in handling complex queries.
- Familiarity with ticket tracking and issue escalation tools would be advantageous.
- Interest in financial markets is an added advantage.
- Opportunity to work in a fast-growing fintech company.
- Exposure to cutting-edge financial intelligence tools and technologies.
- Collaborative and learning-focused environment that encourages growth and development.
- Competitive compensation packages and career advancement opportunities.
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